Returns & refunds
Last updated
This is a layout template. Replace every bracketed line with your actual policy text, reviewed by your legal adviser.
Summary
- [Return window — e.g. X days from delivery]
- [Which products can and can't be returned]
- [How refunds are paid and how long they take]
Eligible items
[Conditions — unused, original packaging, inspection at pickup.]
Non-returnable items
- [Custom / made-to-order furniture]
- [Mattresses once unpacked, unless defective]
- [Cut-to-size fabric, foam and flooring]
How to request a return
[Steps — WhatsApp or call with order number and photos; pickup scheduling.]
Refunds
[Online payments refunded to source via Razorpay within X working days; COD refunds via bank transfer/UPI.]
Damaged or wrong items
[Report within X hours of delivery; replacement process.]
Contact
[Business name, address, phone, email, GSTIN.]