Cancellation
Last updated
This is a layout template. Replace every bracketed line with your actual policy text, reviewed by your legal adviser.
Summary
- [Orders can be cancelled until they are packed/dispatched]
- [Made-to-order items: advance terms]
- [Refund timeline for cancelled orders]
How to cancel
[From My account → Orders, or WhatsApp/call with your order number.]
Custom & made-to-order items
[Cancellation charges once production has started.]
Refunds on cancellation
[Refund to the original payment method within X working days.]
Cancellation by us
[When we may cancel — stock, pricing errors, undeliverable address — and how you are refunded.]
Contact
[Business name, address, phone, email.]