Delivery & installation
Which areas do you deliver to?
[List towns/districts with free delivery, and charges for the rest of Himachal Pradesh.] You can also enter your PIN code on any product page to check delivery.
How long does delivery take?
[In-stock items: X–Y days. Made-to-order: X–Y weeks.]
Is installation included?
[Which products include free assembly/installation — beds, wardrobes, appliances, curtains, flooring.]
My house is up stairs / far from the road. Can you still deliver?
[How your team handles hill access, and any extra handling charge.]
Payments & EMI
What payment options do you accept?
Online via Razorpay (UPI, cards, net-banking, wallets), card and cardless EMI, and cash on delivery. [Add any COD advance rules.]
Do you offer no-cost EMI?
[Partners, tenure and eligible products.]
Will I get a GST invoice?
[Yes — how and when it is sent.]
Warranty & service
What warranty do I get?
[Furniture warranty in years; brand warranty on Sleepwell and electronics.]
How do I raise a warranty claim?
[WhatsApp a photo + order number to [number]; visit timeline.]
Returns & exchanges
Can I return a product?
[Return window, conditions and exceptions such as custom items.]
Custom & bulk orders
Can you make furniture in a custom size?
[Made-to-order process, lead time and advance.]
Do you give bulk prices for restaurants, schools or events?
Yes — share your requirement on the Bulk orders page or WhatsApp for a quantity quote. [Minimum quantity, if any.]
Showroom
Where is the showroom and when is it open?
[Address, hours, parking.] See the contact page for directions.